Frequently Asked Questions

Everything you need to know about your journey to clearer skin.

How long does it take to see results from acne treatments?

Most clinical acne treatments require consistent use for 4 to 6 weeks before significant improvements are visible. We recommend following the specific application guide included with your product for the best results.

Are your skincare products safe for sensitive skin?

Yes, many of our products are formulated specifically for sensitive and acne-prone skin. Look for 'Dermatologist Tested' and 'Non-comedogenic' labels on our product pages to ensure they won't clog your pores.

What is your return policy for opened skincare products?

We offer a 30-day satisfaction guarantee. If a product causes an adverse reaction or does not meet your expectations, you can return it within 30 days of purchase for a full refund or store credit.

Do you offer international shipping?

Currently, we ship to over 20 countries worldwide. Shipping costs and delivery times vary by location and are calculated at checkout. Please note that customs fees may apply depending on your local regulations.

How can I track my order?

Once your order has been processed and shipped, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress in real-time.

Are your products cruelty-free and vegan?

We are committed to ethical beauty. 90% of our current inventory is certified cruelty-free, and we offer a wide selection of 100% vegan formulas. Check the 'Ingredients' tab on each product page for specific certifications.